FAQ's

A million plastic bottles are bought around the world every minute. Worldwide, about 2 million plastic bags are used every minute. 90% of plastic polluting our oceans is carried by just 10 rivers. Plastic is killing more than 1.1 million seabirds and animals every year.

Every year, thousands of people choose to use cloth nappies. This saves them money, reduces waste, lowers their impact on the environment, limits the number of chemicals on their babies skin and can help prevent and control nappy rash.

There is an incredible amount of information out there on cloth nappies - however it can very quickly become overwhelming. We hope to try and make your journey into cloth a little bit easier.

Why should I use cloth?

Here are some quick facts.

  • 3.75 million disposable nappies are used every day in Australia and New Zealand alone.

  • The average baby needs 6570 nappies* from birth to toilet training (That is a lot of nappy changes!)

  • In one city in Australia, the last kerbside audit of household waste showed that 6.1 percent of this cities waste was nappies.

  • Disposable nappies take up to 500 years to degrade.

  • A 24-27 pack of cloth nappies will cost between $240 and $945. Disposables, on average, will cost $3278.08

How much is delivery?

Our delivery fees are a flat $15 within Australia. Express is $20. Play mats and large wooden toys can have a surcharge. Perfect when you need that last-minute gift or product.

We also offer Click & Collect from our place in Morley. Our business showroom is open 7:30am to 5:30pm every business day in Morley and you can come and pick up your parcel. Select Pick up at checkout and we will email you when your order is ready to pick up with the address details (it will be same day or next day). 

Do you accept returns?

Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our returns policy. Please note we don't process refunds for natural wear and tear or damage caused after the order has been received, or on products such as cloth pads and nappies for hygiene purposes.

How do you package orders?

We use our own Hero Packaging bags, and any reused boxes, materials we have on hand. Our packaging is locally sourced from Australia, as our our products.

How does Morphing choose what brands and products to stock?

Morphing tries to only sources and stocks the best beauty, skincare, fashion, home and lifestyle products that are 100% vegan. We ensure everything is SLS (sodium lauryl sulphate) and paraben-free and not tested on animals. We believe that these products are far better for us and we would prefer to use them on our skin. If we won't use them we won't sell them. We source Nationally however, we have a huge focus on local products. Australia has amazing natural ingredients and wonderful local suppliers so we want to support these brands.

Are you cruelty-free and vegan?

Absolutely. All of our products are free of animal testing and mostly vegan. That is a key criteria in anything being sold on the site. Many of our products are approved by PETA, Leaping Bunny, Certified Cruelty Free, NATRUE or the Vegan Society.

Do your products contain palm oil?

As a general rule, we don't like palm oil and seek to avoid it. However, any of our products that do contain palm oil or palm oil derivatives have sourced their palm oil sustainably from RSPO suppliers and our brands are very strict on this and take this seriously and act responsibly. Please note we have contacted every supplier to understand if they are palm oil, and palm oil derivative, free and this is based on information received from them with some rigor from us. This is not an approved certification which we hope is something that will happen in the future along with mandatory palm oil labeling. 

What payment methods do you accept?

We accept Paypal, Credit Cards and Afterpay. We will happily take phone orders if you prefer to pay over the phone. Please note we do not store your payment details and we never write your card details down if you ring us and order over the phone. 

I am a brand and would like to sell my products on Morphing, who do I contact?

Fantastic, we love that you are keen to work with us. We carefully select suppliers to ensure they meet our requirements of being vegan, cruelty-free, ethical, paraben-free and SLS/ SLES free. We also want to ensure any suppliers we work with have stunning products our customers will love and are as environmentally friendly as possible. If you meet these criteria please get in touch with us at Morphing.nas@outlook.com

Note it is very important you contact us on this email as we only respond to stockist enquiries from this email. Emailing any other emails will result in crickets!

I am press/media and would like to get in touch.

Wonderful. Please contact us at Morphing.nas@outlook.com

I am a blogger/influencer and would like to work with you.

You can get in touch with us at Morphing.nas@outlook.com

Please include as much detail as possible, as we do get contacted a lot.

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